At LuxeHaven, we use only the highest quality materials for our furniture. This includes sustainably sourced hardwoods like walnut, oak, and maple, premium upholstery fabrics, genuine leather, and high-grade metals. All our materials are carefully selected for durability, beauty, and environmental responsibility.

Our furniture is built to last generations. We use traditional joinery techniques combined with modern engineering to ensure exceptional durability. Each piece undergoes rigorous quality testing before leaving our workshop. With proper care, our furniture will maintain its beauty and functionality for decades.

Yes, we offer customization options for most of our furniture pieces. Whether you need a specific size to fit your space or want to adjust the height for comfort, our craftsmen can accommodate your requirements. Please contact our customer service team to discuss your customization needs.

Production time varies depending on the item and customization options. Standard pieces typically ship within 4-6 weeks, while custom orders may take 8-12 weeks. Once shipped, delivery times range from 1-2 weeks depending on your location. You'll receive tracking information once your order ships.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Please note that customers are responsible for any import duties, taxes, or customs fees that may apply. Contact our customer service for specific information about shipping to your country.

We accept returns within 30 days of delivery for standard, non-customized items in original condition. Custom orders are non-returnable unless there's a manufacturing defect. To initiate a return, please contact our customer service team. Return shipping costs are the responsibility of the customer unless the item is defective.

For wooden furniture, dust regularly with a soft cloth and use a quality wood cleaner and polish every few months. Upholstered pieces should be vacuumed regularly and professionally cleaned annually. Leather furniture should be dusted weekly and conditioned every 6-12 months. Specific care instructions are included with each purchase.

Yes, all our furniture comes with a 5-year warranty against manufacturing defects. This covers structural issues and craftsmanship but does not include normal wear and tear, damage from misuse, or natural variations in materials. Extended warranty options are available for purchase. Please refer to our warranty policy for complete details.

For minor scratches on wooden furniture, we offer touch-up kits that match our finishes. For upholstery, we can provide fabric swatches for local repairs. For more significant damage, we recommend contacting our customer service team for professional repair options or referrals to qualified furniture restorers in your area.